Smart-QC: Key highlights related to operational excellence and overall resource planning and scheduling in the QC
- The application of resource planning provides the foundation for
It can branch into
labs consolidation, enhanced redundancies and support significant decisions throughout the network
– “What if” Analysis to assess impact of volume & mix changes, validation activities,
method transfer, and more on lab resources
Defining the true capacity
throughout the network and
the ability to optimize resources across the network due to volume fluctuations, new products launch, spikes in demand and
– Establish a stability center of excellence What will be the reduction in efficiency as a result of reduced campaigning
and what will be the cost savings in terms of lower cost QC Lab performing the stability? Obviously there are other parameters
such as the cost of setting up a new lab, method transfers, etc.
- Make or Buy decisions as it can be at the site level but also at the corporate level
- Detailed Benchmark platform – identify best performers
- Alleviate Compliance Risk lack of adequate resources due to poor planning can lead to increase
in employee stress, increase in overtime, and eventually lead to human errors and compliance risk
- Identify tests and methods that contribute most of the HOT/FTE and work on improving these.
- Identify desired campaign size by method/product and work with the supply chain and manufacturing
on alignment/synergy to improve the lab efficiency.
- Estimate workload
for a given period and re-prioritize projects/initiatives in the lab to meet the desired service level for the expected
– Limit vacations during a specific period where
demand exceeds capacity.
- Identify ROI for projects leveraging the standards that were collected as part of the resource modeling.
– There are multiple automation projects that are available nowadays, however these
need to have a solid ROI to make a decision about these capital projects, and this should be based on HOT standards.
- Define training
road map based on Hands on Time (HOT) requirements for each method vs. demands.
- Changing organizational structure
- Key Performance Indicators: Without having a solid standardized platform, we end up comparing labs without the
right mechanism to isolate the true differences.
- Automate scheduling to improve the overall management of tests
and samples in the lab and eliminate manual and time consuming scheduling effort.
- Enhance communication
& visibility for all functions, hence reduce the email/phones/inquiry about sample status
- Improve campaigning & efficiency throughout the labs
- Provide clear prioritized schedule (R/Y/G) and expectations (Standard) for the users
- Improve overall QC Lab transparency
turn-around time and service level by more robust and automated scheduling algorithm
- Continuous improvement platform to help identify and communicate efficiency losses & improvement opportunities.
- Automate key performance indicators & dashboard
- Measure efficiency
& accomplishments during the week
- Analyst score-card
highlights previous week efficiency, accomplishments, and non-test activities.
- Overall efficiency by analyst / work center enables each lab manager to monitor progress and identify areas
- Enhance overall analyst accountability and ownership
by showing their activities completion against standards.
Consolidate ALL manual
/ MS Excel / MS Access based systems with ONE business tool that addresses ALL QC operational needs